Daftra's New Enterprise Plans

Enjoy Uninterrupted Productivity

Extended operation hours to a round-the-clock, 24/7 availability, ensuring your business always remains agile and responsive. Our technical support team will help you resolve all issues over the 24 hours.

Optimize Ticket Resolution Efficiency

Prioritizing your tickets and providing prompt attention, with a maximum response time of just 30 minutes, ensuring minimal downtime and maximum satisfaction.

Monthly Support Recap

Stay updated with our monthly support performance report. This report ensures transparency and accountability by detailing all tickets and issues resolved by our dedicated teams, along with a summary of the support services provided throughout the month.

Multi-Channel Support Access

Reach out to our technical support team effortlessly through a variety of channels including Call center, Email, Portal, and even WhatsApp.

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Extended Support and Implementation Hours!

Enjoy up to 400 additional hours of support and implementation expertise annually, empowering you to achieve more, faster. Support & implementation hours are consumed on tasks related directly to resolving break-fix incidents, offering tailored solutions, and handling custom requests, ensuring comprehensive support for your business.

System Updates Management

Count on our dedicated team to ensure your system stays up-to-date and optimized for peak performance. We'll keep in touch regularly to ensure seamless implementation of the latest updates, guaranteeing optimal efficiency for your account.

Account Setup Assistance

Experience a seamless onboarding process with up to 16 hours with our expert staff. We'll guide you through setting up key account components, from basic data entry to configuring account settings, establishing general accounts, CRM integration, and more.

Third-party Escalation Service

We take charge of escalating any standard code issues to the relevant third-party software vendor on your behalf to resolve break/fix issues within the standard solution.

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